Privacy Policy

At Libbey Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (libbeysstore.com) or make purchases from our premium selection of outdoor entertaining essentials.

1. Information We Collect

We collect information to provide better services to all our customers, particularly hospitality professionals and hosts preparing for special gatherings:

• Personal Information: Name, email address, phone number, shipping/billing address when you place an order or create an account
• Payment Information: Credit card details (processed securely through our payment gateways), PayPal account information (note: we never store complete payment details)
• Commercial Account Information: Business name, tax ID, purchase history for our hospitality industry partners
• Technical Data: IP address, browser type, device information, and website usage patterns
• Communication Data: Records of your correspondence with our customer service team

2. How We Use Your Information

Your information helps us provide the premium service expected by our commercial and residential customers:

• Process and fulfill your orders for our high-quality drinkware and outdoor entertaining products
• Provide volume discounts and flexible payment terms for qualified commercial accounts
• Improve our website and product offerings based on customer preferences
• Communicate about orders, products, services, and promotional offers (with your consent)
• Prevent fraud and enhance the security of our transactions
• Comply with legal obligations and enforce our policies

3. Data Sharing and Disclosure

We value your trust and only share information when necessary:

• Service Providers: Trusted partners who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and website operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger or sale of company assets
• Commercial Partners: For large volume orders, we may share limited information with our manufacturing partners to fulfill specialized requests

We never sell your personal information to third-party marketers.

4. Data Storage and Security

Your security is our priority:

• All transactions are protected by industry-standard encryption (SSL technology)
• Payment details are processed securely and never stored on our servers
• Commercial account information is stored in secure, access-controlled systems
• Regular security audits to maintain our high protection standards

While we implement robust security measures, no internet transmission is 100% secure. We encourage customers to use strong passwords and monitor their accounts.

5. Your Rights and Choices

You have control over your information:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Commercial Accounts: Manage your recurring order solutions and payment terms

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

• Essential Cookies: Necessary for website functionality and secure checkout
• Performance Cookies: Help us improve our site based on usage patterns
• Marketing Cookies: Used with consent to show relevant product recommendations

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your data may be transferred to and processed in the United States, where our headquarters are located. We ensure all transfers comply with applicable data protection laws.

8. Policy Updates

We may update this policy periodically. Significant changes will be communicated to customers through our website or email.

9. Contact Us

Thank you for choosing Libbey Store for your premium outdoor entertaining needs. We value your trust and are committed to protecting your privacy with the same dedication we bring to crafting our high-quality products.