At Libbey Store, we’re committed to making your outdoor entertaining effortless. Whether you’re hosting an intimate gathering or a grand soirée, our premium drinkware and serving essentials are designed to elevate every moment under the open sky. Below you’ll find answers to our most commonly asked questions.
About Our Products
What types of products does Libbey Store specialize in?
We specialize in premium outdoor entertaining essentials including:
- Durable drinkware (Cambro Tumblers, Carlisle Tumblers, Plastic Stemware)
- Stylish serving solutions (Condiment Caddies, Serving Trays)
- Commercial-grade outdoor dining collections (Viva Mexico, Siciliano, Traditional)
- Atmospheric items (Outdoor Candles, Patio Heaters)
- Functional containers (Beverage Displays and Tubs, Plastic Pitchers)
Are your products suitable for commercial use?
Absolutely! Many of our collections like G.E.T. Dinnerware and Supermel are designed specifically for commercial environments such as restaurants, bars, and event venues. They combine durability with elegant design to withstand frequent use while maintaining their aesthetic appeal.
How do I choose between your different tumbler collections?
Our tumbler collections cater to different needs:
- Cambro Tumblers: Maximum durability for high-traffic use
- Carlisle Tumblers: Classic designs with modern functionality
- GET Tumblers: Lightweight yet sturdy for everyday entertaining
- Red Sensation: Vibrant colors that make a statement
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your complete payment information on our servers.
Do you offer volume discounts for large orders?
Yes! For commercial purchases or large event orders, please contact our Omaha-based support team at [email protected] for customized pricing and shipping solutions tailored to your needs.
Shipping & Delivery
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 days after dispatch)
- Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
Do you ship internationally?
Yes! We ship globally to most locations, excluding parts of Asia and some remote areas. During checkout, simply enter your address to confirm availability.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this number on the carrier’s website (DHL, FedEx, or EMS) for real-time updates from dispatch to delivery.
What if I need my order by a specific date?
For time-sensitive orders, we recommend choosing our Standard Shipping option and placing your order well in advance. For critical deadlines, contact us directly at [email protected] before ordering—we’ll do our best to accommodate your timeline.
Returns & Exchanges
What is your return policy?
We stand behind our products with a 15-day return policy from the delivery date—no questions asked. Items must be in original condition with all packaging. Please contact our support team at [email protected] to initiate your return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In these cases, we’ll provide a prepaid return label.
How long do refunds take to process?
Once we receive your return, refunds are typically processed within 5-7 business days. The timing for the credit to appear in your account depends on your financial institution.
Customer Support
How can I contact customer service?
Our Omaha-based support team is available via email at [email protected]. We strive to respond to all inquiries within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday-Friday, 8:00 AM to 5:00 PM Central Time. Emails received outside these hours will be addressed the next business day.
Where is Libbey Store located?
Our headquarters and distribution center are located at:
1130 Whaley Lane, OMAHA, US 75571
1130 Whaley Lane, OMAHA, US 75571
Still Have Questions?
We’re here to help you create unforgettable outdoor gatherings. If you don’t see your question answered here, please reach out to our friendly support team at [email protected].
Ready to elevate your next event? Browse our collections today and experience the Libbey difference—where premium quality meets effortless entertaining.